EN: Where can I get help?

last updated on 03/03/2022  13:21


Dear friends from and in Ukraine,

on this page we try to put together helpful information for you that we have learned about thanks to our network. If you have any further questions or concerns, please feel free to email us at ukraine@akwo.eu and we will try to help you according to our abilities!

Together with other initiatives and associations, we organise opportunities for donations in kind to be reliably brought to the Ukrainian border, from where they are transported by volunteers to the interior of the country. You are welcome to write to us about what is needed at ukraine@akwo.eu.

Reporting Crimes of War

You can report war crimes here: https://helsinki.org.ua/articles/potribna-dopomoha-zbyrayemo-dokazy-voyennykh-zlochyniv/

Fleeing from Ukraine

For your way, depending on which border you want to cross or where you want to stay (maybe as a stopover?) we have collected some links for Poland, Romania, Moldova, Slovakia, Czech Republic and of course Germany.

We also know some good people in Ukraine who are willing to help you on your way, e.g. with accommodation, food etc.!

Here is a map where you can see where you can stay safely, which countries are willing to take you in. Карта убежищ: https://sites.google.com/view/shelterforukraine/

How you can drive out of Ukraine: https://www.ukrainenow.org/refuge?fbclid=IwAR2whVOTVJUT6nChORaUiLpwozbUbWJv1HOPIfNdu0IRuhLywJbUCH4U7Qw

Link with different Facebook groups for those who want to leave the country (via Poland, Romania, Hungary, Ukraine): https://www.facebook.com/1523610642/posts/10227694921708247/?d=n

Here you can search for accommodation in general: https://mapahelp.me/, but we have more detailed information for some countries.



Information for arriving in Poland: https://www.gov.pl/web/mswia-en/information-for-refugees-from-ukraine

A Facebook group for people from Ukraine looking for accommodation to get in touch with people who can help them to have a roof over their heads, at least temporarily: https://www.facebook.com/groups/321642230008180/?hoisted_section_header_type=recently_seen&multi_permalinks=323872416451828

We also have some private contacts in Poland who are willing to help you. If you need help, please send us an email at ukraine@akwo.eu.

Information on train travel for refugees through Poland (in Ukrainian and Polish, please use automatic translation): https://www.intercity.pl/pl/site/o-nas/dzial-prasowy/aktualnosci/pkp-%D1%96%D0%BD%D1%82%D0%B5%D1%80%D1%81%D1%96%D1%82%D1%96-%D0%BF%D1%96%D0%B4%D1%82%D1%80%D0%B8%D0%BC%D1%83%D1%94-%D1%83%D0%BA%D1%80%D0%B0%D1%97%D0%BD%D1%83.html

You can also travel free of charge from Poland to Germany on Deutsche Bahn trains, no matter which city you want to go to: https://www.bahn.de/info/helpukraine



Information for your arrival in Romania: https://dopomoha.ro/

We also have contacts in Romania who can help you from the border, including finding accommodation. Please email us at ukraine@akwo.eu.



Here is also a Facebook group: https://www.facebook.com/groups/347615063908402, where you can find more information on where to stay, transport and other help.

If you are looking for transport from Moldova to Poland, please send us an email.

We also have contacts in Moldova who can help you from the border, including finding accommodation. Please email us at ukraine@akwo.eu.

Work opportunities in Moldova: https://www.rabota.md/ru/?fbclid=IwAR1bfCP3XGCTAqUet03Ft5S-QbgkhKeLwOvfrXUY4ZCbbyYM0z5NTYbMfZI



Information for Ukrainians who want to come to Slovakia or stay in Slovakia: https://ua.gov.sk/



Here you can find different offers of help: https://www.facebook.com/groups/volonterybudapestu/?ref=share


Czech Republic

All information is collected here very well and extensively (accommodation, financial help, psychological support, legal help, ...): https://www.stojimezaukrajinou.cz/ua

Czech humanitarian aid for people from Ukraine: +420 731 432 431 - ukraina.info@charita.cz



Information from the Federal Office for Migration and Refugees (on UA/RU): https://www.bamf.de/SharedDocs/Anlagen/DE/AsylFluechtlingsschutz/faq-ukraine.html  

Information on entry and stay in Germany for Ukrainians from ProAsyl
in German: https://www.proasyl.de/news/wichtige-infos-zur-einreise-und-verbleib-in-deutschland-fuer-ukrainerinnen/
Translation into Ukrainian/Russian: on the right side of the page or at https://www.proasyl.de/wp-content/uploads/Hinweise_Ukrainisch_250222.pdf

Information from the Ministry of the Interior (in German): https://www.bmi.bund.de/SharedDocs/faqs/DE/themen/ministerium/ukraine-krieg/faq-liste-ukraine-krieg.html

Currently, people from Ukraine can stay in Germany for 180 days without a visa.


Accommodation in Germany

If you need accommodation in Germany, please send us an email to ukraine@akwo.eu and we will do our best.

Or also on the page: https://unterkunft-ukraine.de/  


Financial help

In Germany you can travel free of charge by train: https://www.bahn.de/info/helpukraine.

For onward travel within Germany, refugees can use the ticket "helpukraine" to reach, for example, their families, relatives and acquaintances all over Germany. The ticket is also recognised on trains to Denmark, Belgium, France, Poland, the Czech Republic, Austria, Luxembourg, the Netherlands, Switzerland and on Eurocities to Italy via the Brenner Pass.

Calls and text messages to Ukraine are free of charge from German providers until at least 31 March 2022: Deutsche Telekom, Vodafone, O2 as well as their partner brands (e.g. prepaid brands Aldi Talk, Penny Mobil or ja!mobil found in supermarkets).

If you need financial help for your stay here, please also contact us via our email to ukraine@akwo.eu.


Job opportunities

There is a telegram-chat where you can get informed on different offers and find a job: https://t.me/+7RLaPqCesiI0YzJi?fbclid=IwAR1B73n3CrTWqWIFx4vfFvy7QHLleHXvTG9mJt6Zv_o_i8o1CFfRC2ta_ZY  

Also for scientists from Ukraine, here you can find some offers (not only for Germany!): https://scienceforukraine.eu/ 


Other info

In addition, there are Ukrainian groups on Facebook or small associations in many cities that already work internationally and many people speak English. You can also find a lot of information and help there. If you find this difficult to find on the internet, please contact us by email at ukraine@akwo.eu.


Activities for children/young people and adults

Certain offers such as language courses or some workshops are now gradually being created in Germany for Ukrainian children and young people. There are not many offers yet, but there will certainly be more soon. We will keep you up to date here! You can also send us an email to express your interest at ukraine@akwo.eu.


Language support

If you need language support or people who can interpret for you in English, German or Polish, please send us an email to ukraine@akwo.eu.


Psychological support

In this catastrophic situation there is a lot of need in this area. Here, too, we know some people who will be happy to support you!

Here you can also find information on who you can contact free of charge: https://womo.ua/voyna-v-ukraine-kuda-besplatno-obratitsya-za-psihologicheskoy-pomoshhyu/

Telegram chat where volunteer psychologists provide help: https://t.me/pomoshukrainaa

If you have other topics / requests / suggestions that are not listed here or that we have missed, please contact us (ukraine@akwo.eu)!  We will be very happy to hear from you and will expand our list accordingly!

Our thoughts and hearts are with you! Together we are stronger! Please forward this information to your friends and acquaintances from Ukraine.

Our best wishes to you,
Your Aktion West-Ost